Refund Policy
Eligibility for Refund
At TaralKShira, we strive to provide our customers with high-quality products and excellent service. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. However, if you receive a damaged or incorrect product, we offer a 10-day replacement policy under the following conditions:
Damaged Product – If the product is received in a damaged condition.
Incorrect Product – If you receive the wrong product.
Other Cases – Exchanges are not applicable for any other reasons.
Refund & Replacement Process
To ensure a smooth resolution, please follow the steps below:
Step 1: Inspect Your Order
Please inspect your order immediately upon delivery.
If you receive a damaged or incorrect product, contact us within 3 days of delivery.
Step 2: Initiate a Refund/Replacement Request
To start the process, send an email or WhatsApp message with the following details:
Order number
Product package opening video (mandatory)
Clear images of the product and packaging
A detailed description of the issue
Step 3: Verification
Our team will review your request and confirm your eligibility for a refund or replacement.
Step 4: Approval & Processing
Once approved, we will notify you regarding the next steps.
- If you are eligible for the replacement then your product will be replaced with the same or a different product of the same value within 7-10 working days after the product is picked up from the given address.
If a refund is approved, the amount will be credited to your original payment method within 10 business days.
Please note that banks and credit card companies may take additional time to process and reflect the refund in your account.
Important Notes
Video proof of unboxing is mandatory to process refunds or replacements.
We do not offer refunds or exchanges for reasons other than damaged or incorrect items.
If your refund request does not meet the above criteria, it will not be processed.
If you have any questions, please reach out to our customer support team at:
📍 Address: 142 A – Block A, Golden-I Project, Plot No. 11, Sector Techzone – 4, Greater Noida (West), Uttar Pradesh, 201318
📞 Phone: +91 9289929070
📧 Email: info@taralkshira.com